Frequently Asked Questions
Have questions? Find answers to common inquiries about ordering, shipping, returns, and using The Spherificator® below.
Product Information & Usage
What is The Spherificator®?
The Spherificator® is an automatic device that transforms liquids into spheres – creating caviar-like pearls for cocktails, food, and desserts.
How does The Spherificator® work?
It uses sodium alginate (mixed into your liquid) and a calcium chloride bath to create spheres. When droplets hit the bath, a gel membrane forms instantly around them.
What’s included in the box?
Your Spherificator® package includes:
- 1 x Spherificator device
- 1 x Power cord
- 1 x Manual & recipe booklet
- 408g sodium alginate
- 100g calcium chloride
- 50g sodium citrate
- 2 x nozzles (different sizes)
How long does the spherification process take?
- Prep: 5–10 mins (mixing alginate, dissolving calcium).
- Dripping: 1–3 mins per batch.
- Setting: 30 secs–1 min in the calcium bath.
What ingredients do I need for spherification?
You’ll need:
✔ Sodium Alginate – for gel formation
✔ Calcium Chloride – to solidify the spheres
✔ Sodium Citrate – to adjust acidity (if needed)
All three ingredients are included with your Spherificator®!
How long do the pearls last?
Best served within 15 minutes for the “burst-in-mouth” effect. Store max 24 hours (they’ll solidify but remain tasty).
What liquids can I spherify?
Almost any liquid, including:
- Fruit juices, syrups, coffee, tea
- Alcohol (vodka, whiskey, rum)
- Sauces (hot sauce, balsamic)
- Dairy/plant-based milks (adjust alginate as needed)
- Avoid: High-calcium liquids (e.g., milk without citrate) or solids.
Can I spherify alcoholic drinks?
Yes, but high-proof alcohol (>20%) may require extra sodium citrate to counteract acidity.
Can I spherify carbonated drinks?
Yes, but let them go flat first (carbonation creates bubbles that weaken pearls).
Can I use plant-based milk (almond, oat)?
Yes! Add extra sodium alginate (1.5x) for best results, as plant milks have lower viscosity.
What size spheres does The Spherificator® make?
It creates caviar-sized pearls and slightly larger spheres, depending on nozzle size and liquid flow rate.
Can I make larger spheres (like boba size)?
The Spherificator® is optimized for caviar-sized pearls (2–5mm). For larger spheres, use manual methods (e.g., spoon dripping).
Why are my pearls too soft or breaking?
Possible fixes:
- Increase sodium alginate (thicker mixture = stronger membrane).
- Use sodium citrate for acidic liquids (e.g., citrus, alcohol).
- Ensure calcium bath is fresh (don’t reuse).
Why do my pearls taste bitter?
Rinse them thoroughly after removing from the calcium bath to remove excess calcium chloride.
Can I reuse the spherification bath?
No. The reaction depletes the calcium ions. Always prepare a fresh bath (1 tsp calcium chloride per 2 cups water).
Can I store the spheres?
Spheres are best consumed immediately. If stored too long, they may dissolve.
Where can I find more recipes?
Why is my Spherificator® clogged?
Common causes:
- Alginate dried in hoses (clean immediately after use).
- Calcium chloride added to the funnel (only use in the bath).
- Mixture too thick (dilute with water/sodium citrate).
How do I clean The Spherificator®?
1️⃣ Disassemble removable parts
2️⃣ Rinse with warm water
3️⃣ Run clean water through the device
🚫 Do NOT put the The Spherificator® in the dishwasher.
Is The Spherificator® dishwasher-safe?
NO! Never wash under running water or in a dishwasher. Clean manually with a bottle brush and damp cloth (see manual).
Is The Spherificator® safe for food use?
Yes! The Spherificator® and its ingredients are food-grade and 100% safe for culinary use.
Is the Spherificator® BPA-free?
Yes! All materials are food-grade, BPA-free, and safe for culinary use.
What’s the warranty?
1-year limited warranty covers manufacturing defects. Void if tampered with, water-damaged, or misused. Contact support at hello@thespherificator.com.
Ordering & Payment
How secure is my credit card and personal information?
Our online shop is powered by WooCommerce Payments which uses SSL encryption and secure payment processing to protect your credit card and personal information.
What payment methods do you accept?
- Credit & Debit Cards (Visa, Mastercard, Amex, Discover, Diners Club)
- Digital Wallets (Apple Pay, Google Pay, Meta Pay, Venmo, Shop Pay)
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, please contact us within 24 hours to update your address. Once your order is in transit, we cannot make changes.
Can I cancel my order?
Do you offer bulk or wholesale discounts?
Yes! Contact us at hello@thespherificator.com for wholesale inquiries or bulk pricing (e.g., for restaurants, bars, or event planners).
Can I use Afterpay or Klarna?
Not currently, but we’re exploring installment payment options. Check back soon!
Is tax charged on my order?
Sales tax is applied based on your shipping address in compliance with local regulations.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the Continental United States.
When will my order ship?
Orders placed before 12:00 PM EST (Monday-Friday) are shipped within 24 hours. Orders placed after Friday 12:00 PM EST will be processed on Monday.
Where does my order ship from?
All orders are shipped from:
📍 1314 N Nias Ave, Springfield, MO 65802, USA
How can I track my order?
Once your order ships, you will receive a tracking number via email. Use this number to track your package online.
Do you ship internationally?
Do you ship to P.O. Boxes?
No, we do not ship to P.O. Boxes. Please provide a physical address at checkout.
Why don’t you ship to P.O. Boxes?
Couriers like UPS/FedEx require physical addresses for delivery confirmation. This helps prevent lost packages.
What if my package is lost or stolen?
Do you offer expedited international shipping?
Due to the high cost of international express shipping, we handle these rare requests on a case-by-case basis. Please contact us at hello@thespherificator.com before placing your order so we can provide you with pricing and delivery options for your country.
What are your customs/duties policies for international orders?
Buyers are responsible for any customs fees. Check your country’s import policies before ordering.
Returns & Refunds
What is your Return and Refund Policy?
What should I do if my order arrives damaged?
What if I receive the wrong item?
Can I return opened ingredient packets?
For safety reasons, we can’t accept returns on opened consumables (alginate, calcium chloride, etc.). Unopened packets are refundable.
Maintenance & Troubleshooting
What if my Spherificator® clogs?
- Flush with warm water immediately.
- Use a toothpick to clear the nozzle.
- Avoid pulpy liquids – strain them first.
How often should I deep-clean the device?
After every 5–10 uses, disassemble and soak parts in warm, soapy water for 10 mins.
Can I replace the nozzles?
Yes! Your Spherificator® includes two screw-in nozzles (small and medium sizes) that you can easily swap to create different pearl sizes. If you need replacement nozzles, they’re available for purchase – just contact us at hello@thespherificator.com
Miscellaneous
Are there extra fees for expedited shipping?
Yes. Faster delivery options are available at checkout for an additional fee.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping or personalized messages, but we plan to add this soon!
How can I contact customer service?
Do you offer classes or recipe guides?
- Included printed recipe guide with your Spherificator®
- Our online recipe collection on our Recipes page.
- Follow us on any one of our social media platforms
All additives are vegan, gluten-free, and allergen-friendly.
All additives are vegan, gluten-free, and allergen-friendly.
Can I use the Spherificator® for non-food liquids (e.g., cosmetics)?
Not recommended. The device is designed for food-safe materials only.
Do you collaborate with influencers or chefs?
Can you help with any spherification hacks/tips?
Sure! Try these expert tricks:
- Carbonated Drinks Hack: Love fizzy cocktails? Let sodas or sparkling water go flat before spherifying—bubbles break delicate spheres!
- Flavor Layering: Create stunning multi-colored pearls by dripping alternating liquids (e.g., mango + lime) into the bath.
- Storage Trick: Need spheres to last longer? Store them in a weak calcium lactate rinse (not plain water) for up to 24 hours.
- Extra Texture: Roll finished spheres in crushed nuts, cocoa powder, or edible glitter for added flair.
- Pulp-Free Pearls: Always strain juices or pulpy liquids for smoother spheres and to prevent clogs.