Frequently Asked Questions
Product Information & Usage
What is The Spherificator®?
The Spherificator® is an automatic device that transforms liquids into spheres – creating caviar-like pearls for cocktails, food, and desserts.
What ingredients do I need for spherification?
You’ll need:
✔ Sodium Alginate – for gel formation
✔ Calcium Chloride – to solidify the spheres
✔ Sodium Citrate – to adjust acidity (if needed)
All three ingredients are included with your Spherificator®!
What liquids can I use?
You can spherify most liquids, including:
- Juices & Beverages (fruit juices, coffee, tea, alcohol)
- Sauces & Soups (balsamic vinegar, tomato soup)
- Dairy & Creams (milk, yogurt)
Tip: High-acid liquids may need Sodium Citrate to adjust pH for successful spherification.
What size spheres does The Spherificator® make?
It creates caviar-sized pearls and slightly larger spheres, depending on nozzle size and liquid flow rate.
How do I clean The Spherificator®?
1️⃣ Disassemble removable parts
2️⃣ Rinse with warm water
3️⃣ Run clean water through the device
🚫 Do NOT put the The Spherificator® in the dishwasher.
Can I reuse the spherification bath?
No. Once the reaction occurs, the sodium alginate and calcium chloride won’t work again.
Can I store the spheres?
Spheres are best consumed immediately. If stored too long, they may dissolve.
Is The Spherificator® safe for food use?
Yes! The Spherificator® and its ingredients are food-grade and 100% safe for culinary use.
Is the Spherificator® BPA-free?
Absolutely. All materials are food-grade and free from BPA/phthalates.
Why are my spheres too soft/not forming?
Common fixes:
- Adjust sodium alginate concentration (add more for thicker liquids).
- Use sodium citrate for high-acid liquids (e.g., citrus, alcohol).
- Ensure the calcium bath is fresh (don’t reuse).
Can I make larger spheres (like boba size)?
The Spherificator® is optimized for caviar-sized pearls. For larger spheres, try manual methods (e.g., spoon dripping).
How long does the spherification process take?
- Prep: 5–10 mins (mixing alginate, dissolving calcium).
- Dripping: 1–3 mins per batch.
- Setting: 30 secs–1 min in the calcium bath.
Can I use plant-based milk (almond, oat)?
Yes! Add extra sodium alginate (1.5x) for best results, as plant milks have lower viscosity.
Can I spherify alcoholic drinks?
Yes, but high-proof alcohol (>20%) may require extra sodium citrate to counteract acidity.
Ordering & Payment
How secure is my credit card and personal information?
Our online shop is powered by WooCommerce Payments which uses SSL encryption and secure payment processing to protect your credit card and personal information.
What payment methods do you accept?
We accept:
- Credit & Debit Cards (Visa, Mastercard, Amex, Discover, Diners Club)
- Digital Wallets (Apple Pay, Google Pay, Meta Pay, Venmo, Shop Pay)
For more details, see our Payment Policy.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, please contact us within 24 hours to update your address. Once your order is in transit, we cannot make changes.
Can I cancel my order?
Orders can be canceled before they ship. If your order has already been processed, please refer to our Return and Refund Policy for next steps.
Do you offer bulk or wholesale discounts?
Yes! Contact us at hello@thespherificator.com for wholesale inquiries or bulk pricing (e.g., for restaurants, bars, or event planners).
Can I use Afterpay or Klarna?
Not currently, but we’re exploring installment payment options. Check back soon!
Is tax charged on my order?
Sales tax is applied based on your shipping address in compliance with local regulations.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the Continental United States.
When will my order ship?
Orders placed before 12:00 PM EST (Monday-Friday) are shipped within 24 hours. Orders placed after Friday 12:00 PM EST will be processed on Monday.
Where does my order ship from?
All orders are shipped from:
📍 1314 N Nias Ave, Springfield, MO 65802, USA
How can I track my order?
Once your order ships, you will receive a tracking number via email. Use this number to track your package online.
Do you ship internationally?
Yes! We ship to the following countries:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.
Need it shipped elsewhere? Please contact us and we’ll be happy to help.
Do you ship to P.O. Boxes?
No, we do not ship to P.O. Boxes. Please provide a physical address at checkout.
Why don’t you ship to P.O. Boxes?
Couriers like UPS/FedEx require physical addresses for delivery confirmation. This helps prevent lost packages.
What if my package is lost or stolen?
Contact us immediately. We’ll file a claim with the carrier and work to resolve the issue (replacements subject to investigation).
Do you offer expedited international shipping?
Due to the high cost of international express shipping, we handle these rare requests on a case-by-case basis. Please contact us at hello@thespherificator.com before placing your order so we can provide you with pricing and delivery options for your country.
What are your customs/duties policies for international orders?
Buyers are responsible for any customs fees. Check your country’s import policies before ordering.
Returns & Refunds
What is your Return and Refund Policy?
You can return items within 30 days of purchase. Refunds are processed within 10 business days after we receive the item.
For full details, visit our Return and Refund Policy.
What should I do if my order arrives damaged?
If your package is damaged upon arrival, refuse delivery if possible. Otherwise, contact us immediately for assistance.
What if I receive the wrong item?
We’ll cover return shipping and send the correct product ASAP. Contact us with photos of the received item.
Can I return opened ingredient packets?
For safety reasons, we can’t accept returns on opened consumables (alginate, calcium chloride, etc.). Unopened packets are refundable.
Maintenance & Troubleshooting
What if my Spherificator® clogs?
- Flush with warm water immediately.
- Use a toothpick to clear the nozzle.
- Avoid pulpy liquids – strain them first.
How often should I deep-clean the device?
After every 5–10 uses, disassemble and soak parts in warm, soapy water for 10 mins.
Can I replace the nozzles?
Yes! Your Spherificator® includes two screw-in nozzles (small and medium sizes) that you can easily swap to create different pearl sizes. If you need replacement nozzles, they’re available for purchase – just contact us at hello@thespherificator.com
Miscellaneous
Are there extra fees for expedited shipping?
Yes. Faster delivery options are available at checkout for an additional fee.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping or personalized messages, but we plan to add this soon!
How can I contact customer service?
Send us an email at hello@thespherificator.com or use the contact us page.
Do you offer classes or recipe guides?
While we don’t currently offer live classes, you’ll find plenty of spherification inspiration in these resources:
- Included printed recipe guide with your Spherificator®
- Our online recipe collection on our Recipes page.
- Follow us on any one of our social media platforms
All additives are vegan, gluten-free, and allergen-friendly.
All additives are vegan, gluten-free, and allergen-friendly.
Can I use the Spherificator® for non-food liquids (e.g., cosmetics)?
Not recommended. The device is designed for food-safe materials only.
Do you collaborate with influencers or chefs?
We love partnerships! Email hello@thespherificator.com with your ideas.
Can you help with any spherification hacks/tips?
Sure! Try these expert tricks:
- Carbonated Drinks Hack: Love fizzy cocktails? Let sodas or sparkling water go flat before spherifying—bubbles break delicate spheres!
- Flavor Layering: Create stunning multi-colored pearls by dripping alternating liquids (e.g., mango + lime) into the bath.
- Storage Trick: Need spheres to last longer? Store them in a weak calcium lactate rinse (not plain water) for up to 24 hours.
- Extra Texture: Roll finished spheres in crushed nuts, cocoa powder, or edible glitter for added flair.
- Pulp-Free Pearls: Always strain juices or pulpy liquids for smoother spheres and to prevent clogs.